Terms & Conditions
My Virtual AI
A trading name of Turn Key Receptionist Pty Ltd (ABN 11 153 007 562)
Effective Date: 1 March 2026
1. Agreement
These Terms & Conditions (“Terms”) govern access to and use of the My Virtual AI platform (“Platform”), operated by Turn Key Receptionist Pty Ltd (ABN 11 153 007 562) (“Company”, “we”, “us”, “our”).
By accessing or using the Platform, you (“Customer”) agree to be bound by these Terms.
If you do not agree, you must not use the Platform.
2. Nature of Service
My Virtual AI is a Software-as-a-Service (SaaS) AI communication platform.
Services may include (but are not limited to):
Inbound AI call answering
Call recording
Call transcription
Appointment booking
Voice cloning
Outbound dialling
Outbound SMS
Workflow automation
Third-party integrations
Future AI or communication features
We provide access to technology only.
We do not:
Control Customer communications
Monitor content
Provide legal advice
Act as agent or representative of the Customer
3. Eligibility
To use the Platform, Customer must:
Be at least 18 years old
Have authority to bind the business entity
Provide accurate registration information
Customer is responsible for all activity under their account.
4. Regulatory & Legal Responsibility
Customer is solely responsible for compliance with all applicable laws including but not limited to:
Privacy Act 1988 (Cth)
Australian Privacy Principles
Telecommunications (Interception and Access) Act 1979
State Surveillance Devices legislation
Spam Act 2003 (Cth)
Do Not Call Register Act 2006 (Cth)
Australian Consumer Law
Corporations Act (if applicable)
Defamation laws
Intellectual property laws
We do not verify compliance.
We do not monitor communications.
Customer acknowledges that full regulatory responsibility rests with the Customer.
5. Call Recording Compliance
Where call recording is enabled:
Customer is solely responsible for:
Determining consent requirements
Providing lawful notification
Complying with interstate call laws
Managing retention and deletion obligations
We accept no liability for unlawful recording.
Customer indemnifies us for any breach.
6. Outbound Calling & SMS Compliance
If Customer uses outbound dialling or SMS features, Customer warrants that:
They have lawful consent to contact recipients
They have checked the Do Not Call Register
They comply with the Spam Act 2003
They provide compliant unsubscribe mechanisms
They do not send unsolicited commercial messages
We do not:
Verify consent
Check Do Not Call registers
Monitor content
Customer indemnifies us against:
ACMA investigations
Regulatory fines
Spam complaints
Consumer claims
Class actions
7. Voice Cloning & AI Voice Use
If Customer uses voice cloning functionality:
Customer warrants that:
They own or have express written permission to use the voice
The voice does not infringe IP, moral, personality or publicity rights
The voice is not used for deception or fraud
Customer must not:
Clone public figures without permission
Impersonate unlawfully
Create deceptive deepfakes
We do not verify ownership.
We may suspend accounts without notice if misuse is suspected.
Customer indemnifies us for all voice-related claims.
8. Acceptable Use
Customer must not use the Platform:
For unlawful purposes
To impersonate unlawfully
To harass or defraud
To transmit defamatory or offensive material
To interfere with Platform integrity
We may suspend accounts at our discretion.
9. High-Risk Industry Limitation
Customer must not rely on the Platform to provide:
Medical diagnosis
Legal advice
Financial advice
Emergency response services
Unless independently verified and Customer assumes all risk.
AI outputs may contain errors.
10. AI Accuracy & Automation Disclaimer
Customer acknowledges:
AI outputs may be inaccurate
Transcriptions may contain errors
Automation may fail
Bookings may not process correctly
Platform is provided “as is”.
Customer must independently verify outputs.
11. Fees & Prepaid Billing
Services are prepaid.
Customer authorises payment via nominated credit card.
No refunds for partial billing periods unless required by Australian law.
If chargeback initiated:
Services may be suspended
Customer is liable for associated fees
We may recover reasonable recovery costs
12. Intellectual Property
All Platform IP remains property of Turn Key Receptionist Pty Ltd.
Customer retains ownership of uploaded data.
Customer grants us a limited licence to process data for service delivery.
We may use aggregated, de-identified data for system improvement.
13. Data Positioning
Customer acts as Data Controller.
Company acts as Data Processor.
Customer bears responsibility for compliance toward callers and recipients.
14. Security & Cyber Disclaimer
We implement reasonable safeguards.
However:
No system is immune from cyberattack
We do not guarantee absolute security
We are not liable for hacking, ransomware, DDoS or third-party breaches beyond our reasonable control
Customer should maintain independent backups.
15. Service Availability (SLA Disclaimer)
We do not guarantee:
Continuous uptime
Error-free operation
Carrier reliability
Uninterrupted telecommunications
Telecommunications infrastructure is outside our control.
16. Suspension & Termination
We may suspend or terminate access for:
Regulatory risk
Suspected unlawful conduct
Non-payment
Reputational risk
Breach of these Terms
No liability arises from suspension.
17. Broad Indemnity
Customer indemnifies and holds harmless:
Turn Key Receptionist Pty Ltd
My Virtual AI
Directors
Employees
Contractors
From all claims arising from:
Regulatory breaches
Call recording violations
Spam violations
Voice cloning misuse
Defamation claims
Privacy complaints
Misleading conduct
Third-party claims
Class actions
18. Limitation of Liability
To the maximum extent permitted by law:
Our total liability is limited to the lesser of:
Fees paid in the preceding 3 months; OR
Re-supply of services
We exclude:
Consequential loss
Loss of profit
Loss of goodwill
Regulatory penalties
Business interruption losses
Nothing excludes non-excludable rights under Australian Consumer Law.
19. Dispute Resolution & Arbitration
Disputes must first be addressed through good faith negotiation.
If unresolved:
Dispute shall be referred to confidential arbitration in New South Wales
Each party bears its own costs
Arbitration decision is final and binding
Injunctive relief may be sought through courts where necessary.
20. Class Action Waiver
Customer agrees to resolve disputes individually.
Customer waives participation in:
Class actions
Representative proceedings
Group litigation
21. Force Majeure
We are not liable for events beyond reasonable control including:
Carrier outages
Cyberattacks
Natural disasters
Government restrictions
Regulatory change
22. Additional Services Under Turn Key Receptionist
Turn Key Receptionist Pty Ltd also provides services including:
Live Answering
Virtual Assistants
Live Outbound Calling
Human-operated support services
Where Customer engages such services, those services are governed by the separate Terms & Conditions published at:
www.turnkeyreceptionist.com.au
In the event of inconsistency, the service-specific terms apply.
23. Changes to Terms
We may update these Terms at any time.
Continued use constitutes acceptance of revised Terms.
24. Severability
If any provision is unenforceable, remaining provisions remain valid.
25. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
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0483 937 955
17 Glenview Close, Bella Vista New South Wales 2153
© Copyright 2026 My Virtual AI - All Rights Reserved.
Make an appointment now
Schedule a session with us today and start your journey toward success.
Never miss a call. Never miss an opportunity.
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Contact Us
Social Media Links
Contact Us
0483 937 955
17 Glenview Close, Bella Vista New South Wales 2153