Privacy Policy
My Virtual AI
A trading name of Turn Key Receptionist Pty Ltd (ABN 11 153 007 562)
Effective Date: 1 March 2026
1. Introduction
My Virtual AI (“we”, “us”, “our”) is a trading name of Turn Key Receptionist Pty Ltd (ABN 11 153 007 562), based in New South Wales, Australia.
We provide AI-powered communication and automation services through:
associated systems and integrations (“Platform”).
This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Platform, you agree to this Privacy Policy.
2. Our Role – Data Processor vs Data Controller
2.1 Customers (Businesses Using Our Platform)
Where a business engages our Platform:
The Customer is the Data Controller.
My Virtual AI acts as a Data Processor.
The Customer determines:
What data is collected
Why it is collected
How it is used
We process data on their behalf.
2.2 Callers & Message Recipients
If you contact a business that uses My Virtual AI:
We process your information on behalf of that business.
That business is responsible for privacy compliance toward you.
We recommend contacting the relevant business for privacy enquiries relating to that call.
3. Information We Collect
We may collect:
A. From Customers (Account Holders)
Name
Company name
ABN
Business address
Phone number
Email address
Job title
Login credentials
Billing information
IP address
Usage analytics
B. From Callers & Recipients (Processed on Behalf of Customers)
Name (if provided)
Phone number
SMS content
Call recordings
Call transcripts
Voicemail recordings
Appointment information
Metadata (timestamps, duration, call routing data)
C. Technical Data
Browser type
Device information
Operating system
IP address
Cookies and analytics data
4. Call Recordings & Transcriptions
Our Platform may record and transcribe calls.
We do not determine whether recording is lawful in any specific jurisdiction.
The Customer is solely responsible for:
Determining consent requirements
Providing lawful call recording notices
Complying with surveillance and telecommunications laws
Recordings and transcripts are processed on behalf of the Customer.
5. Outbound Calls & SMS Communications
The Platform may enable outbound dialling and SMS messaging.
We do not:
Verify recipient consent
Check the Do Not Call Register
Monitor compliance with Spam laws
Customers are solely responsible for complying with:
Spam Act 2003 (Cth)
Do Not Call Register Act 2006 (Cth)
Australian Consumer Law
6. Voice Cloning & Audio Data
If a Customer uploads or generates a voice model:
We process that audio data to provide voice cloning functionality.
We do not verify ownership or consent.
Customers warrant they have lawful rights to use any submitted voice data.
Voice data may be processed using artificial intelligence systems.
7. How We Use Information
We use personal information to:
Provide and operate the Platform
Process payments
Provide customer support
Improve service quality and AI accuracy
Enhance system performance
Monitor security
Detect misuse or fraud
Comply with legal obligations
We may use de-identified and aggregated data for analytics and product improvement.
8. Marketing Communications
We may send promotional communications to Customers.
You may opt-out at any time using the unsubscribe link or by contacting us.
We do not send marketing messages to callers on behalf of Customers unless specifically configured by the Customer.
9. Payment Information
Payments are processed via Stripe (or other secure payment gateway).
We do not store full credit card details.
Stripe processes payment information in accordance with its own privacy policy and security standards.
We retain limited transaction data (e.g. amount, date, invoice reference) for billing and accounting purposes.
10. Disclosure of Information
We do not sell or rent personal information.
We may disclose information to:
Cloud hosting providers
Telecommunications carriers
AI technology providers
IT contractors
Payment processors
Professional advisers
Legal or regulatory authorities (where required)
Successors in the event of merger, acquisition or sale of assets
Service providers are required to implement reasonable safeguards.
11. Overseas Disclosure
Some service providers may store or process data outside Australia.
By using our Platform, Customers consent to overseas data processing where necessary to provide services.
We take reasonable steps to ensure appropriate data protections are in place.
12. Automated Decision-Making
The Platform uses artificial intelligence and automated systems to:
Answer calls
Generate responses
Route communications
Transcribe speech
Book appointments
These processes may occur without human review.
Customers are responsible for verifying outputs before relying on them.
13. Data Security
We implement reasonable technical and organisational safeguards including:
Access controls
Secure hosting environments
Encryption where appropriate
However:
No system is completely secure
We cannot guarantee absolute security
Customers are responsible for protecting login credentials.
14. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Meet legal obligations
Fulfil contractual requirements
Resolve disputes
Customers are responsible for exporting or backing up their data if required.
We may delete inactive accounts and associated data.
15. Access, Correction & Deletion
Individuals may request:
Access to their personal information
Correction of inaccuracies
Deletion (where legally permissible)
If we are processing information on behalf of a Customer, we may refer the request to that Customer.
Contact: [email protected]
16. Children’s Privacy
Our Platform is not directed to individuals under 18 years of age.
We do not knowingly collect personal information from children under 18.
If we become aware of such collection, we will take reasonable steps to delete the information.
17. Complaints
If you believe we have breached the Privacy Act 1988 (Cth), please contact:
[email protected]
Phone: 1300 522 118
We will respond within a reasonable timeframe.
If unresolved, complaints may be referred to:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
18. Third-Party Integrations
The Platform may integrate with third-party services.
We are not responsible for the privacy practices of those third parties.
Customers should review relevant privacy policies.
19. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website with a revised effective date.
Continued use of the Platform constitutes acceptance of any changes.
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0483 937 955
17 Glenview Close, Bella Vista New South Wales 2153
© Copyright 2026 My Virtual AI - All Rights Reserved.
Make an appointment now
Schedule a session with us today and start your journey toward success.
Never miss a call. Never miss an opportunity.
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Contact Us
0483 937 955
17 Glenview Close, Bella Vista New South Wales 2153